We are here to support you 24/7/365.

Our technical support teams know what customer service really means. 24hrs a day, 365 days a year and across the region we ensure the systems and technologies at the front lines of critical business operations and facilities are online and running at the highest performance and security levels. Our end users include several tier 1 pharmaceutical multinationals in India, China and Singapore who demand trusted support for their critical systems with tailored support periods, response and solution times all available to suit your requirements.

In early 2009, Factorytalk established a 1^st and 2^nd line technical support infrastructure and capability to maintain operational Manufacturing Execution Systems (MES) at some of the most integrated and technically sophisticated Pharmaceutical manufacturing sites in the region. More on these highly successful projects on behalf of our clients can be found here.